Chat with us, powered by LiveChat

Palram-Canopia's Certified Canadian Supplier Since 2007

Return Policy

Return Policy For Palram-Canopia Kits

Please contact us prior to any merchandise return.

You must arrange for your own shipping back of the product and are responsible for fees associated with the return shipping cost. We unfortunately cannot accept non pre paid shipping returns or items that were partially or fully assembled.

The product must be in the original condition and packaging and a 30% restocking and refurbishing fee will apply in addition to the original shipping cost.

If the Item is not in the original packaging, we will determine the actual fee once the product is returned and we inspect it. Products that have been assembled will not be accepted for a return.

All returns must be received within the 30 days of receipt of goods.
All refunds are based on your purchased price.

Not applicable on Clearance or Sale Items.
For returns, please provide your original sales order number for a merchandise credit or credit card refund. Shipping charges are non refundable, and COD packages are not accepted. Any discounts given will be subtracted from returned merchandise refunds.

If you are returning an item, use a trackable shipping service and consider purchasing shipping insurance so that if the item is lost or damaged you can call your shipping company. (A refund will not apply for items lost during return shipping).

Returned products must be in original condition. This includes original packaging material, manuals, and all other accessories provided by the manufacturer.

Damage Policy

Please inspect all packages and parts for damages when your order arrives. Photograph and document any damages and email them to . The manufacturers Parts and Warranty Department will send complimentary replacement parts for damage that took place before or during transit.