Frequently Asked Questions

Visa, Mastercard, American Express, PayPal, Google Pay, Shop Pay, Apple Pay, PayBright, Interac Debit, and Interac e-Transfer.

To pay with Interac e-Transfer, select Interac e-Transfer as your payment method at checkout, and then click "Pay Now".

Once it says Order is Completed, follow these steps:

1. Sign on to your online or mobile banking and select the account you want to transfer the money from.

2. In the Amount field, enter the total invoice amount.

3. Use sales@awnings-canada.ca as the Recipient.

4. Do not use a security question because it is already setup as an Auto deposit.

5. Complete the transfer.

*Please note your order will not be processed until the funds are received in full.

* Individual amount limits for Interac e-Transfer will vary. If needed, multiple Interac e-Transfers can be sent to complete the purchase.

Please see the below links for instructions for specific financial institutions:

TD: Website | App

RBC: Website | App walkthrough (video)

Scotiabank: Website and App

BMO: Website

Affirm (formerly PayBright in Canada) is a buy-now-pay-later financing option available at checkout. Select Affirm as your payment method to see your installment options.

Learn more about paying with Affirm

For support during assembly, contact the manufacturer that can be found on the 2nd page of the instruction manual. They can help explain steps, and if there are faulty parts they manage the warranty.

The instruction manual is on each product page, under the Manual tab. See also Parts, Warranty and Technical Support.

No, we do not offer installation of Palram products.

Palram products are designed for do-it-yourself assembly. The units can generally be assembled by two people.

Customers have told us that local handymen in their area have done a good job installing a wide range of Palram products (be sure they are insured).

You can read the assembly manual on any product page before you buy, and door awning mounting is covered in our guide to mounting awnings on siding.

The Palram-Canopia Distribution Center in Canada handles all warranty claims. Their information is provided in the product manuals.

Parts, Warranty and Technical Support has the contact details.

No, all of our products are sold as shown online. Accessories can be added to best suit your needs.

This means that we currently do not have any stock of that item, and we are unsure when our new stock will arrive.

You may fill in your email address in the specified box, and we will notify you when it is either available for pre-order or back in stock.

In the meantime you can browse what is available now: door awnings, patio covers, gazebos, carports and storage sheds.

If you see the Modular System symbol on a product page, that indicates the product is a Modular System.

This means it will arrive in several modules/units, and is assembled into one unit.

See the symbol and the full explanation on our Modular System page.

Permit requirements vary by location. We recommend you check with your local township or city building department to see what is required in your area. If your municipality requires engineered drawings, please note that we don't supply them.

Track your order with the tracking number from your shipping email at 17TRACK.

Most in-stock orders arrive within 6 to 15 business days. We take 3 to 5 business days to pick, pack and dispatch, and the carrier takes 3 to 10 business days depending on your distance from our Mississauga warehouse.

For pre-orders, the item ships within one week of the estimated date, then 3 to 10 business days in transit.

Tracking will be emailed as soon as the item is shipped.

Please make sure you tracked your order from our emailed Tracking link. Or call us at TOLL FREE: 1-877-277-0190

Free delivery anywhere in the ten provinces on orders over $125. Orders under $125 ship at a $17 flat rate. Shipping to Yukon, Northwest Territories, Nunavut and remote addresses (for example, Pender Island) is quoted before you order, never added at checkout.

See our full shipping policy for the exact remote rates.

All Palram products ship from the below warehouse address:

1700 Courtneypark Drive East, Unit 2,
Mississauga, Ontario
L5T 1W1, Canada

If you can pick up your order from the Mississauga warehouse, contact us first to ask about the "PICKUP" Discount Code.

We ship all across Canada.

If you live in a particularly remote area, please contact us.

No, we do not ship to PO boxes or Range Roads (RR). Please provide a physical street address for delivery.

Polycarbonate is a tough, lightweight thermoplastic. It has a wide service temperature range, excellent impact resistance, and good optical clarity, which is why it's used for everything from greenhouse panels to bulletproof windows.

See our About Polycarbonate page for more detail.

Actually there are 3 kinds of UV rays: UVC, UVB & UVA

The harmful UVC & UVB rays are blocked up to 100%

The UVA which is partially beneficial for plants growing is blocked up to 95%

Polycarbonate panels are virtually unbreakable, making them safer than glass. The panels are light weight, less than 1kg, allowing for convenient and easy assembly, or even re-location of products.

In addition, polycarbonate panels protect what it covers from harmful UV rays.

More on this in our door awnings competitive advantages and gazebo competitive advantages pages.

The polycarbonate roof panels can withstand temperatures from −40 °C (−40 °F) to 87.8 °C (190 °F)

We do not recommend painting our polycarbonate panels. Polycarbonate is a very resilient material, but it is potentially sensitive to chemicals contained in many exterior paints. While we can test a paint for compatibility, we have no way of controlling whether a paint manufacturer will remain consistent with their formulas over time.

The carports were designed to be assembled by 2 people without any special tools, skills, or experience.

Palram-Canopia's carports were designed specifically for DIY assembly.

A carport can be assembled by 2 people within 5-7 hours, however this time frame may vary.

Browse freestanding carports and single-sided carports.

Before installation, plan the car's route inside the carport and outside. Be mindful of obstacles such as walls, fences, or trees.

It is recommended that the carport is installed on concrete.

Use place holders in the positions where the poles location will be, and ensure cars can enter and exit the space safely. This is very important when the entryway is curved.

It is possible to build the carport in one place, and move it to another position before anchoring. This will require more than 2 people.

Yes, the carport can be re-located, even after installation and anchoring it at its final location. Please make sure you do so with at least 2 people.

Yes, the polycarbonate panels keep the rain off without leaking.

Yes. The Arcadia carport can be extended with increments of 7ft. See the sizes available in freestanding carports.

Yes. Gutters are included on both sides. Each one of them includes a hose connector for a water collection option.

No. The frame is made of primarily aluminum which is rust resistant. The parts made of steel are galvanized.

The Arcadia™ and Vitoria™ panels allow 15% light transmission.

The Arizona™ panels allow 10% light transmission.

Palram-Canopia’s carports offer unique elegant visual appeal. They are strong, stable and durable. They can be assembled easily by 2 people without any special tools, skills or experience.

Palram’s carports are all glazed with Polycarbonate panels. The structure is made of rust resistant Aluminum profiles and the connectors are made of galvanized steel. Aluminum and Steel parts are also powder coated.

See the range in freestanding carports, or check carports on sale.

Palram-Canopia's carports were designed to be assembled by 2 people with no special skills or experience. Having a third person will help for some steps, but is not necessary.

No special tools are needed. One ladder (for some carports two ladders) are needed. Standard hammers, screw drivers, and wrenches are suggested.

All parts and screws are included and are ready to assemble. No need to cut, drill or saw.

Sliding panels system allows smart sliding of panels during installation. This allows user friendly installation from the lower panel's edge, so there is no need to climb above the roof during installation.

The anchoring kit is included, so the carport can be installed immediately to an existing concrete floor. No need to pour concrete on the poles. This also allows easy relocation of the carport.

The roof panels should withstand impact and maintain integrity. However, it is not recommended to be built directly under a tree.

The carport needs to be properly installed on a concrete slab, concrete footing, or deck.

The base of the posts must be anchored onto a solid base / footing and fastened with the foot pads kit.

The carport needs to be anchored well and should be on cement footings.

It is possible to mount on a deck, however, a professional should be consulted with regards to the appropriate bolts, screws and masonry anchors.

Yes, it is possible to install on a mobile home. Please use suitable screws and plugs, and consult with a local expert. Be sure there is enough space above the door in order to install and easily open the door.

The Palram-Canopia door covers mount into brick or cement.

They can also be mounted into other materials (e.g. wood). To do so, please consult with an expert for the specific wall type to determine which additional screws and plugs are needed.

Our guide to mounting awnings on siding covers the header board method in detail. Sizes and projections are compared in the door awnings comparison table.

Yes, it is possible to install on vinyl sidings, make sure you used suitable screws and plugs for your wall type. A kit suitable for mounting on vinyl siding can be found online.

See Mounting Awnings on Siding — siding is not structural, so the fixings must reach the studs behind it.

It has to be sealed to the surface it is mounted onto, in order to prevent water seepage. It can be mounted onto a compatible (self-made) board that will provide a unified, solid space to mount the product onto. Make sure you secure it with suitable screws and plugs.

Browse the range in door awnings.

Yes, it is necessary to have all Palram-Canopia gazebos anchored as per the instructions. Anchoring the gazebo to the ground is essential to its stability and rigidity. It is required to complete this stage in order for your warranty to be valid.

See the range in gazebos.

We do not offer custom sizes for gazebos; all available sizes are displayed on our website.

Compare them in the gazebo comparison table, or browse all gazebos.

Most gazebos come with a 10-year limited warranty covering manufacturing defects that are not caused by normal wear and tear.

Warranty claims are handled by the Palram-Canopia Distribution Center in Canada — see Parts, Warranty and Technical Support.