Palram-Canopia's Certified Canadian Supplier Since 2007
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For in stock items, orders typically ship approximately 7-14 business days after receipt, and take approximately 4-10 business days in transit.
For pre-orders, the items will ship within one week of the estimated date, and take approximately 4-10 business days in transit.
Tracking will be emailed as soon as the item is shipped.
*There may be delays due to covid.
We offer FREE shipping in Canada on orders over $98.00* to non-remote locations - Gazebos excluded.
Gazebos: Flat Rate Shipping of $145 (Ontario Excluded)
- Free Shipping of Gazebos in Ontario
For support during assembly, contact the manufacturer that can be found on the 2nd page of the instruction manual.
They can help explain steps, and if there are faulty parts they manage the warranty.
All Palram products ship from the below warehouse address
1700 Courtneypark Drive East, Unit 2,Mississauga, OntarioL5T 1W1, Canada
We ship all across Canada.
If you live in a particularly remote area, please contact us.
No, we do not ship to PO boxes.
No, we do not offer installation of Palram products.
Palram products are designed for do-it-yourself assembly. The units can generally be assembled by two people.
Customers have told us that local handymen in their area have done a good job installing a wide range of Palram products (be sure they are insured).
The Palram-Canopia Distribution Center in Canada. Their information is provided in the product manuals.
No, all of our products are sold as shown online. Accessories can be added to best suit your needs.
This means that we currently do not have any stock of that item, and we are unsure when our new stock will arrive.
You may fill in your email address in the specified box, and we will notify you when it is either available for pre-order or back in stock.
Payment is taken in full when you place your pre-order.
The pre-order dates listed on the website are the most up-to-date information we have for when your order will ship.
Sometimes your order may be shipped sooner or later than the date predicted.
If there is any change to the expected pre-order date we will update you promptly.
Due to covid, there have been delays within the supply chain and with the courier companies. We do our best to anticipate all of these possible delays when determining the pre-order date, and will keep you updated if anything arises.
Polycarbonates are a group of thermoplastic polymers. Their strength and toughness allows them to be used as either commodity and or engineering plastics. They have superior service temperature range, impact resistance and optical quality.
Polycarbonate panels are virtually unbreakable, making them safer than glass. The panels are light weight, less than 1kg, allowing for convenient and easy assembly, or even re-location of products.
In addition, polycarbonate panels protect what it covers from harmful UV rays.
The polycarbonate roof panels can withstand temperatures from −40 °C (−40 °F) to 87.8 °C (190 °F)
It is not recommended to paint the polycarbonate panels, please refer to the warranty.
The carports were designed to be assembled by 2 people without any special tools, skills, or experience.
Palram-Canopia's carports were designed specifically for DIY assembly.
A carport can be assembled by 2 people within 5-7 hours, however this time frame may vary.
Before installation, plan the car's route inside the carport and outside. Be mindful of obstacles such as walls, fences, or trees.
It is recommended that the carport is installed on concrete.
Use place holders in the positions where the poles location will be, and ensure cars can enter and exit the space safely. This is very important when the entryway is curved.
It is possible to build the carport in one place, and move it to another position before anchoring. This will require more than 2 people.
Yes, the carport can be re-located, even after installation and anchoring it at its final location. Please make sure you do so with at least 2 people.
Yes, this polycarbonate panels keeps the rain off without leaking.
Yes. The Arcadia carport can be extended with increments of 7ft.
Yes. Gutters are included on both sides. Each one of them includes a hose connector for a water collection option.
No. The frame is made of primarily aluminum which is rust resistant. The parts made of steel are galvanized.
The Arcadia™ and Vitoria™ panels allow 15% light transmission.
The Arizona™ panels allow 10% light transmission.
Palram-Canopia’s carports offer unique elegant visual appeal. They are strong, stable and durable. They can be assembled easily by 2 people without any special tools, skills or experience.
Palram’s carports are all glazed with Polycarbonate panels. The structure is made of rust resistant Aluminum profiles and the connectors are made of galvanized steel. Aluminum and Steel parts are also powder coated.
Palram-Canopia's carports were designed to be assembled by 2 people with no special skills or experience. Having a third person will help for some steps, but is not necessary.
No special tools are needed. One ladder (for some carports two ladders) are needed. Standard hammers, screw drivers, and wrenches are suggested.
All parts and screws are included and are ready to assemble. No need to cut, drill or saw.
Sliding panels system allows smart sliding of panels during installation. This allows user friendly installation from the lower panel's edge, so there is no need to climb above the roof during installation.
The anchoring kit is included, so the carport can be installed immediately to an existing concrete floor. No need to pour concrete on the poles. This also allows easy relocation of the carport.
The roof panels should withstand impact and maintain integrity. However, it is not recommended to be built directly under a tree.
The carport needs to be properly installed on a concrete slab, concrete footing, or deck.
The base of the posts must be anchored onto a solid base / footing and fastened with the foot pads kit.
The carport needs to be anchored well and should be on cement footings.
It is possible to mount on a deck, however, a professional should be consulted with regards to the appropriate bolts, screws and masonry anchors.
Yes, it is possible to install on a mobile home. Please use suitable screws and plugs, and consult with a local expert. Be sure there is enough space above the door in order to install and easily open the door.
The Palram-Canopia door covers mount into brick or cement.
They can also be mounted into other materials (e.g. wood). To do so, please consult with an expert for the specific wall type to determine which additional screws and plugs are needed.
Yes, it is necessary to have all Palram-Canopia gazebos anchored as per the instructions. Anchoring the gazebo to the ground is essential to its stability and rigidity. It is required to complete this stage in order for your warranty to be valid.
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